Terms of Service

Who we are

RemovalPro is operated by Barakeh Group Limited trading as RemovalPro. You can contact us at contact@removalpro.io.

RemovalPro is CRM software for removal companies. We do not provide or contract for a customer's removal service through this website. Moving quotations, invoices and job arrangements remain between the removal company and its customer.

What these terms cover

These terms cover this website and the trial enquiry process. The subscription provisions below apply when they are incorporated into your company's business-to-business service agreement at account setup. We will confirm the agreement, your trial dates and billing arrangements before you commit to paid service.

Any agreed company-specific subscription and data-processing arrangements will be supplied separately. Submitting an enquiry or updating this page does not replace or retrospectively change an existing company agreement.

Sending a trial enquiry

Please provide accurate contact and company details and only enquire on behalf of a business you are authorised to represent. Your name, company, email address and phone number are required so that we can discuss your request with you. Please do not include passwords, payment card details or your customers' personal information.

Selecting Try Now and submitting the form sends an enquiry to our team. It does not automatically create an account, start a subscription, authorise a charge or take a payment.

We will contact you to discuss access and account setup. Sending an enquiry does not guarantee that an account has been approved or activated.

Free trial and monthly rolling subscription

The advertised RemovalPro offer is 6 months free, then initially £39 per month excluding VAT from month 7. VAT is added to the monthly price.

Once agreed at account setup, the subscription continues on a monthly rolling basis, with no annual commitment, until cancelled. Each paid billing period is one month from the billing date confirmed for your company. Later price changes are subject to the notice and cancellation protections below.

Your trial start and end dates, the first paid billing date and payment arrangements will be confirmed with you before activation. The enquiry form itself does not start a trial or subscription, authorise recurring payments or take a payment.

Changes to subscription prices

We reserve the right to change future subscription prices to reflect changes in hosting, infrastructure, security, support or other service operating costs, third-party supplier charges, or legal and regulatory requirements affecting the service.

We will give at least 30 days' notice by email to your company's registered account contact. The notice will explain the reason, the new price, applicable VAT, the effective date and how to cancel before the increase applies. A changed price can take effect only at the start of a future monthly billing period after that notice period has expired.

We will honour an agreed six-month free trial and the price confirmed for your first paid month. We will not change the charge for a period already paid for. You may cancel before a price increase takes effect without a cancellation fee or paying the increased price.

Cancelling your subscription

Monthly rolling, cancel anytime. An authorised company representative can request cancellation by emailing contact@removalpro.io with the company name. We may reasonably need to confirm their authority to close the account.

During the free trial, cancel before the trial ends to avoid starting paid renewal. Trial access continues until the agreed trial end date unless you ask us to close it earlier.

During a paid subscription, cancellation takes effect at the end of the current paid monthly billing period. You retain access for that period and no further monthly renewal is due. There is no cancellation fee or annual commitment; any valid charges already incurred remain payable.

We will confirm receipt and the effective cancellation date by email. Our processing or acknowledgement time will not move a timely cancellation into an extra billing period. Ending access earlier at your request does not automatically create a right to a refund for the unused part of a paid month; this does not limit any refund or other rights you have where we have failed to provide the agreed service or where the law requires a refund.

When RemovalPro may suspend or end service

We may end service if we withdraw RemovalPro or can no longer continue providing it lawfully, or if an essential third-party service becomes unavailable and there is no reasonable alternative. For these ordinary service withdrawals, we will explain the reason and give at least 30 days' written notice to your company's registered account email.

For overdue payment or another material breach that can be put right, we will explain the issue and give a reasonable opportunity to resolve it, normally at least 14 days after written notice, before suspending or ending service. We will not terminate for a minor breach that does not justify that action.

We may restrict or suspend access immediately where reasonably necessary to address a serious security risk, suspected fraud, unlawful use, or a legal requirement. Where such serious grounds make continued service unsafe or unlawful, we may also terminate without the ordinary notice period. Any action will be proportionate, and we will explain it as soon as it is lawful and safe to do so.

If we end a paid service before the end of a period you have already paid for, we will refund the unused portion of that period. You may also end the agreement if we materially breach it and do not put matters right within a reasonable opportunity to do so. Nothing here removes rights or remedies that cannot lawfully be excluded.

Your records when service ends

For a planned closure, we will explain how an authorised company administrator can request a copy of company records and provide a reasonable opportunity to retrieve them before normal access ends. Contact contact@removalpro.io as part of your cancellation request to arrange this.

If access must be restricted urgently, we will work with an authorised administrator to arrange a lawful and secure return of data where possible, without reopening access that would create a security risk. A cancellation request does not itself trigger immediate deletion of all company records.

Return, deletion and any necessary retention of data will follow your company's agreed data-processing arrangements, lawful instructions and applicable legal obligations. Our Privacy Policy explains the purposes for which some account, security or correspondence records may need to be retained.

Responsible use and account access

Use the website and any authorised CRM access lawfully. Do not submit spam, upload malicious material, attempt to bypass access controls, or access another company's information without permission.

Company administrators are responsible for authorising their users and choosing appropriate permissions. Keep sign-in details secure and tell us promptly if you suspect unauthorised access. Only upload information that your company has the right to use.

Your business records and customer communications

Your company remains responsible for the accuracy of its customer records, quotations, invoices, tax settings, schedules and messages. Review documents and recipients before sending communications, and ensure you have the necessary permissions and lawful basis to use customer and staff information.

RemovalPro is an administration tool, not legal, tax or accounting advice. The use of a template does not by itself establish that a document meets every requirement applying to your business.

Privacy and third-party services

Our Privacy Policy explains how we handle website enquiries and account information. The enquiry checkbox records your agreement to these terms and acknowledgement of the policy; it does not subscribe you to marketing or remove any data protection rights.

Separate data-processing arrangements are needed for personal information held in a company workspace. External services you choose to use, including email providers and Google Calendar, have their own terms and privacy notices.

Availability, support and your rights

Access can be affected by maintenance, internet connections and third-party services. Contact contact@removalpro.io if something is not working or if you need assistance. Any agreed service levels, support commitments and subscription rights will be set out in your company's service arrangements.

Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded.

Changes and questions

The date above identifies this version of the terms. Future changes to this page do not retrospectively change an existing company agreement; changes to an existing subscription must follow the arrangements agreed with that company.

For questions, complaints or help understanding these terms, contact contact@removalpro.io before submitting your enquiry.